2025 Fiscal Year Highlights

This year we have focused on continued growth of our staff and consumer numbers post-pandemic.  Staff recruitment and retainment were priorities along with beginning to develop several new housing projects.    We strived to balance staffing levels and consumer enrollments to ensure continued excellence of services.  Our efforts were reflected in our high overall satisfaction with services. 

  • 96% of CPRP enrollees

     report overall satisfaction with services

  • 94% of stakeholders

     report overall satisfaction with services

  • 83% of employees

     report overall satisfaction with their jobs

Access Chart - Helping consumers where and when they need it

  • 53% of screening appointments

    were completed on same day or next day of request

Housing

  • 99% of CPRP Enrollees

    had housing

  • 75% of Homeless Path Program Enrollees

    were assisted to find permanent housing

Improved Overall Functioning

  • 53% of Rehabilitation Services Consumers

    enrolled in the past year were rated higher in overall functioning from last year to this year on the daily living assessment (DLA-20)

Psychosocial Rehabilitation Centers

Columbia, MO

The Psychosocial Rehabilitation Center in Columbia, MO provided enhanced, therapeutic groups on a daily basis, and altered programming based on consumer needs and suggestions. The new Dimensions Tobacco Free group was DMH approved. The Healthcare Home Team of nurses provided monthly educational groups on various topics. The PSR Staff now provide outreach calls to consumers who have not been attending and to new consumers.

Jefferson City, MO

The Psychosocial Rehabilitation Center in Jefferson City, MO focused on revitalizing the Center by increasing group options, increasing attendance, and adding more educational opportunities. We also updated some existing programs to encourage participants to become more involved in Center activities.

Healthcare Home

  • 98% of Consumers

    enrolled in Healthcare Home had an annual metabolic screening to determine their risk for multiple chronic health problems

  • 81% of Healthcare Home Consumers

    with a diagnosis of diabetes had their A1c within range

Residential Services

  • 117 Consumers

    served in New Horizons' Housing

  • 96% Occupancy Rate

    maintained (MO Industry Standard = 68%)

  • <1% Medication Error Rate

    (Even when excluding timing errors when the resident did not get the medication within the hour ordered, the Industry Standard = 8.2%)

  • 100% Of Consumers

    who moved out of an intensive Community Psychiatric Rehabilitation level facility showed improvement in their overall functioning

ITCD - Maintaining a Good Thing for Life!

  • 92% of ITCD consumers

    enrolled in the Integrated Treatment for Co-Occurring Disorders reported satisfaction with services

  • 56% of ITCD consumers

    showed improvement in their Stage of Change, participants overall decreased their inpatient hospital stays and ED visits

Med Service

  • 92% of Consumers

    seeing a Psychiatrist/APRN at New Horizons report overall satisfaction with services

Trauma Informed Care Assessment Results

Since 2020, New Horizons has continued
to work toward full integration of trauma
informed principles. This year, all staff
completed the training Building Shared
Understanding Across Cultural Divides. We have an active Trauma Informed Committee which works to share
trauma informed care knowledge and
principles throughout the organization. The Committee also spearheaded
food drives for flood victims in the Carolinas, and also a local food pantry. Our
commitment to becoming a fully Trauma
Informed agency has not waivered since
we began this journey.